Launch Your HCAHPS Scores With Realtime Measurement

 

The HCAHPS system is not just designed to compare and inform about bicycles. The fact of the matter is that medicare has incorporated the HCAHPS results in their value based purchasing system, which directly links hospital’s compensation payments for their patient encounter scores. For many hospitals in the United States this represents between $300.000 and $2.000.000 a year in revenue received from medicare.

As you can see, this isn’t a trivial matter for hospital administration. The fact remains that enhancing HCAHPS scores is a significant priority for health care organizations.

If your purpose is to establish your organization as”Hospital of Choice” in your region, it is vital that you establish a realtime patient satisfaction measurement program. This program will allow you to incorporate patient satisfaction tracking into your daily interactions with patients. This way you’ll be able to detect problems and implement adjustments before they can change your official HCAHPS scores.

To describe why this constant measuring is so crucial, you need to understand that the HCAHPS process. This government endorsed survey tool is administered to a small sample of discharged patients who meet the accepted HCAHPS criteria. The minimum acceptable sample size is just 300 patients per year.

Even though most organizations may surpass this sample size, it is obvious that the amount of individuals surveyed is comparatively small when compared with the total population of releases. Only a couple discontented patients that happen to fall into the sample can provoke a substantial drop in the overall HCAHPs scores.

If you put your realtime satisfaction data in the hands of HCAHPS Scores supervisors, you’re making an exceptionally strong atmosphere for constant improvement. Issues can be detected quickly and corrective steps can be opted in on the fly. A couple of hours later, your team will be verifying if the measures have produced the desired response.

How automation will affect processes in the healthcare industry?

The idea of really realtime measurement of patient satisfaction was not possible until quite recently. Thanks to an innovative new technology hospitals are now able to track patient satisfaction easily and easily as part of their everyday in hospital routines. Patients respond quick surveys by touching the display of the mobile”gustometer” with their fingers right in their rooms. Considering that the entire survey process usually takes about a minute and a half, the usage of the gustometer may be incorporated into the standard day to day interactions with your patients. Once completed the questionnaire is automatically collected by the system’s servers, both tabulated and prepared for analysis.

More importantly the instrument incorporates an extremely sophisticated business intelligence program that will allow you to extract the maximum value from the survey data. You’ll have the ability to contrast your custom profile queries with the outcomes of each valuation question. Additionally, it allows you to accommodate your polls on the fly an to structure your surveys in a way which assures high participation rates.